0124-hour notice
- Rescheduling. If you need to cancel or reschedule a session, please tell me at least 24 hours before it starts.
- No fee. If you give me 24 hours’ notice or more, I’ll move the session or refund it at no extra charge.
02Late cancellations and no-shows
- Within 24 hours. Cancellations made less than 24 hours before the start time are charged in full, or count as a used session from your package balance.
- No-shows. If you don’t join within 15 minutes of the start time and haven’t told me, the session is lost and charged in full.
03Coaching packages and monthly retainers
- Using your sessions. Package sessions need to be used within the agreed time: 3 months for packages of 5–10 sessions and 6 months for packages of 15–25 sessions, as shown on the prices page.
- Pausing. You can pause a package for up to 90 days. Just tell me in writing (an email is enough) and I’ll extend the expiry date by the length of the pause.
- Unused sessions. Sessions left over after that time, including any extension, aren’t refunded and don’t roll over.
04If I need to reschedule
If I have to reschedule because I’m ill or have an emergency, I’ll offer you another time as soon as suits you, or a full credit for that session.
05Emergencies
If you have a real medical or family emergency, I’ll be understanding and look at it case by case. Once a month, you can move a session on the same day for an emergency at no charge.
06Clients in the EU and UK
Consumers in the EU and UK normally have a 14-day right to cancel services bought online. By booking a session that takes place within those 14 days, you ask for coaching to start straight away and accept that sessions already delivered are paid for, and that you lose the right to cancel once the service you bought has been fully delivered.
How to cancel or reschedule
Email me at mark.parfenov@gmail.com. The time I receive your email counts as the time of notice.
Nothing in this policy affects your statutory rights as a consumer.