0124-hour notice
- Rescheduling. If you need to cancel or reschedule a session, please tell me at least 24 hours before it starts.
- No fee. If you give me 24 hours’ notice or more, I’ll move the session or refund it at no extra charge.
- Work meetings. You may reschedule one session on the same day per calendar month without a fee for an unexpected work conflict, provided you notify me as soon as possible. This courtesy is subject to an available replacement time in the same week; it does not cover no-shows.
02Late cancellations and no-shows
- Within 24 hours. Cancellations made less than 24 hours before the start time are charged in full, or count as a used session from your bundle; the once-monthly same-day rescheduling exception above may apply.
- No-shows. If you don’t join within 15 minutes of the start time and haven’t told me, the session is lost and charged in full.
03Coaching bundles and monthly retainers
- Using your sessions. Bundle sessions need to be used within the agreed time: 3 months for bundles of 5 or 10 sessions and 6 months for bundles of 15 or 25 sessions, as shown on the prices page.
- Pausing. You can pause a bundle for up to 90 days. Just tell me in writing (an email is enough) and I’ll extend the expiry date by the length of the pause.
- Unused sessions. Sessions left over after that time, including any extension, aren’t refunded and don’t roll over.
- Not transferable. Bundles are personal. Sessions can’t be transferred or given to someone else.
- Referrals. When someone you refer buys a bundle after their free consultation, I add one free session to your bundle.
- Invoices, receipts and contracts. You get an invoice and a receipt for every payment, and I can provide a contract on request.
04If I need to reschedule
If I have to reschedule because I’m ill or have an emergency, I’ll offer you another time as soon as suits you, or a full credit for that session.
05Emergencies
If you have a medical or family emergency, please contact me as soon as possible. I consider these situations individually.
06Clients in the EU and UK
Consumers in the EU and UK normally have a 14-day right to cancel services bought online. By booking a session that takes place within those 14 days, you ask for coaching to start straight away and accept that sessions already delivered are paid for, and that you lose the right to cancel once the service you bought has been fully delivered.
Accepting this policy
Before your first session, you confirm your personal plan and accept this policy in a short form. Fill in the form.
How to cancel or reschedule
Send me a message through the contact form, or on TelegramWhatsApp. The time I receive your message counts as the time of notice.
Nothing in this policy affects your statutory rights as a consumer.