Legal Notice and Your Rights

01Who I am

Business. Fluent in Tech, the name of my coaching practice.
Owner. Mark Parfenov, a sole proprietor in the United States. A sole proprietorship isn’t a separate company: I’m personally responsible for the coaching I sell.
What I offer. Online coaching sessions in English, one to one and in groups, plus free guides and assessments on this site.
Contact. Send me a message through the contact form, or on Telegram WhatsApp.

02Your rights as a client

Clear prices. Prices are on the prices page, in euros, before you pay. You get an invoice and a receipt for every payment, and a contract on request.
Fair cancellation terms. You can move or cancel a session at no charge with 24 hours’ notice. The details are in my session & cancellation policy.
Your materials stay yours. Your CV, stories, presentations and anything else you share remain yours. I use them only to coach you.
Your data. I collect only what I need, never sell it, and you can ask to see, correct or delete it. The privacy policy has the details.

03If you live in the EU

I’m based in the United States, but I offer coaching to people in the EU in their own language and currency. So when you buy coaching for yourself rather than for a company, EU rules protect you as a consumer:

Your home country’s consumer law. Under EU rules (Rome I Regulation, Article 6), you keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim in the courts there (Brussels I bis Regulation, Article 18).
14 days to cancel. You can cancel a coaching purchase within 14 days of buying it, without giving a reason (Consumer Rights Directive). If you asked me to start sessions within those 14 days, you pay only for the sessions already delivered and I refund the rest. Once everything you bought has been delivered, the right to cancel ends.
How to cancel. Send me a message through the contact form saying you’re cancelling your purchase. I confirm it and refund you within 14 days, using the same payment method unless we agree on another.
Your data. The GDPR applies to how I handle your personal data, even though I’m in the United States. Your rights, and how to complain to the data protection authority in your country, are in the privacy policy.
Disputes. If something goes wrong, please write to me first and I’ll do my best to put it right. You can also contact the consumer protection authority in your country. The EU’s Online Dispute Resolution platform closed on 20 July 2025, so there’s no link to it here.

04If you live in the UK

If you live in the UK and buy coaching for yourself, UK consumer law protects you:

14 days to cancel. Under the Consumer Contracts Regulations 2013, you can cancel within 14 days of buying, on the same terms as in the EU: if sessions started at your request, you pay only for those delivered. To cancel, send me a message through the contact form.
Reasonable care and skill. The Consumer Rights Act 2015 says a service must be performed with reasonable care and skill. If it isn’t, you can ask me to repeat the session or, if that isn’t possible, to reduce the price.
Your law and courts. You can generally rely on UK consumer law and bring a claim in the UK courts.
Your data. The UK GDPR applies, and you can complain to the Information Commissioner’s Office (ico.org.uk). The details are in the privacy policy.
Disputes. Please write to me first. Citizens Advice (or Advice Direct Scotland) can also help.

05If you live in the US

I’m a US business, so US federal law and your state’s consumer protection law apply:

No automatic 14-day cancellation. US law doesn’t give a general right to cancel online services within 14 days. My session & cancellation policy applies: you can move or cancel a session at no charge with 24 hours’ notice. Your state’s law may give you more, and nothing here limits it.
Your data. I handle every client’s data the same way, as set out in the privacy policy, including your right to see, correct or delete it.
Disputes. Please write to me first. You can also contact your state attorney general’s consumer protection office or the Federal Trade Commission (ReportFraud.ftc.gov).

06My rights

My materials. The guides, PDFs, assessments, program materials and texts on this site are my work and protected by copyright. You’re welcome to use them for your own preparation and to share links to them. Please don’t copy, resell or republish them, or use them in a paid service or to train AI models, without my written permission.
Booking terms. Late cancellations and no-shows are charged as set out in the session & cancellation policy, which you accept before your first session.
No guaranteed results. Coaching improves your preparation and how you communicate. Job offers, promotions, pay and test scores are decided by employers and other people, so I can’t guarantee them.
Not professional advice. I don’t give legal, immigration, tax or financial advice. For a visa or an employment contract, please ask a qualified professional.
Liability. If something goes wrong, my liability is limited to what you paid for the coaching concerned, except where the law doesn’t allow a limit, such as for harm caused intentionally or through gross negligence, or where mandatory consumer law gives you more.
Changes. I may update this page. The version in force when you paid applies to that purchase.

07Companies

When a company pays for coaching, or you buy it for your business, consumer cancellation rights don’t apply. The proposal or contract we agree sets the terms, including invoicing and any progress notes for the company.

Accessibility and help

The homepage and the side-project launch guide each scored 100/100 for automated accessibility in Google Lighthouse mobile and desktop reports captured on 26 October 2026 at 23:43–23:44 UTC (27 October in Belgrade). These results apply to those two English pages and the versions tested, not every page, language, device or future update.

A score of 100 means the scored automated checks passed in those runs. Lighthouse does not include manual checks in its score. It is not a certification of full WCAG compliance or a guarantee that no accessibility barriers exist. Full screen-reader testing, manual mobile/tablet checks and end-to-end form and booking testing remain outstanding. PDF accessibility has not been fully verified; readable HTML guides are available.

If you encounter a barrier, contact me using the form or WhatsApp or Telegram. Please share the page URL, what you were trying to do and what happened. Browser or assistive-technology details can help but are optional; you do not need to disclose a diagnosis. I aim to acknowledge messages within two business days and agree on a practical next step, such as help booking or an alternative format. This is a response target, not a promise that every issue can be fixed within that time.

Published automated test results · Accessibility and help

You can report a problem without giving up any legal rights. Contacting me first is welcome, but is not a condition for exercising your rights or making a complaint. This statement does not exclude any obligation or liability that applicable law does not allow me to exclude.

Payment safety and impersonation

Use the links on this website to contact me or arrange coaching. If an unexpected message changes payment instructions or claims to be from me, verify it through the contact form or the WhatsApp or Telegram link on this website before paying. Do not send passwords, login codes or complete card details in a message. If you suspect impersonation or an unauthorised charge, contact your payment provider promptly and tell me through an official contact channel. I will review the information available; this does not limit any refund, chargeback or complaint rights you have.

This page explains my terms in plain language. It isn’t legal advice for your situation, and if anything here conflicts with mandatory law where you live, that law applies.